NEW USERS

Q1) Do I need an account to make a purchase?

No, it’s not necessary to create an account before making a purchase on the site but is highly recommended, since it has its own advantages, such as –

a.Express Checkout - You can make a purchase by only providing your email ID rather than filling necessary details, every time. Sign in and proceed to checkout for quick ordering.

b.Order History - Review the details of your Order history and status.

c.Address Book - Create and save addresses of your family & friends for faster check out. 

Q2) I forgot my login password. What do I do?

Please go to the login page and click on Forgot password. You will receive an email on your registered email id with instructions on creating a new password. 

Q3) How can I register myself at our websites?

Just click on link Login on the upper right hand corner of every page on our website and follow the instruction– and it’s done!

 

 PLACING AN ORDER

 Q1) How do I place an order at our websites?

Placing an order on our websites is very easy! As you browse through our website, you can put the items in your Shopping Cart by clicking on 'Buy Now'. Log in with your email address and password OR you can also Guest Login and enter your shipping address and make the payment.

You may also choose to chat with us or simply email us at customercare@cgherbals.com and we will get in touch with you and will assist you with the order.

Q2) Do you ship Internationally? If yes, how can I place an order?

Yes, we ship internationally. But our international website is under development. Till then you may place order directly with us by contacting on customercare@cgherbals.com. We accept payment through Paypal, for Paypal details please contact customercare@cgherbals.com

 

TRACKING AN ORDER 

Q1) Where do I find my order number?
The order number is sent to you on your registered email id once the order is successfully placed. Alternatively, you can also find the same under Order History in My Account section.

Q2) How can I track the status of my order?
For Guest login: Customer will receive FedEx airway bill number & link on their Email id where they can check their current order status. For Account holders on cgherbals.com:Customer will receive order status on “my account” on the cgherbals.com Please note: Once your order is shipped, it takes 24 hours for the tracking no. to start working and showing details.

  
REFUND AND ORDER CANCELLATIONS 

Q1) How do I cancel an order once placed?
Order once placed will be cancelled only if you notify us on customercare@cherbals.com within 30 to 60 min after placing the orders. If not notified within the given time, then we are liable to deduct 10% from the total invoice amount. 

  
MY ACCOUNT

Q-1) What is My Account?
My Account is your one stop for all the information related to your past, current and future purchases on our websites. It holds information like order history, order status and shipping addresses.

Q-2) What is a shopping Cart?
You enter a shop, pick items, drop them in your shopping cart and proceed to the billing section to make the payment. On the website, there is a virtual shopping cart which holds all the items that you wish to purchase. You always have an option to review and delete items which you have selected from the shopping cart.

Q-3) Can I add items in the shopping cart and buy them at a later date?
We offer all our products at a very competitive price, we highly recommend that the product that you like, buy it immediately.

Q-4) How safe is it to transact through credit/debit card or internet banking at our websites?
You can be assured that our websites offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your card/banking information because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.

Q-5)What are the payment options available on our websites?
Our websites offers multiple modes of payment.
Debit card – Visa/MasterCard/Maestro
Credit Card – Visa/MasterCard / Maestro
Internet Banking

Q-6) Which banks are supported under internet banking option?
Following banks are supported under internet banking:
1) Axis Bank
2) Bank of Bahrain and Kuwait
3) Bank of Baroda
4) Bank of India5) Bank of Maharashtra
6)Canara Bank
7) Central Bank of India
8) Corporation Bank
9) DCB Bank
10) Deutsche Bank
11) Dhanlaxmi Bank
12) Federal Bank
13) ICICI Bank
14) IDBI Bank
15) Indian Bank
16) Indian Overseas NetBanking
17) Indusind Bank
18) ING Vysya Bank
19) J&K Bank
20) Karnataka Bank
21) Karur Vysya Bank
22) Kotak Mahindra Bank
23) South Indian Bank
24) Standard Chartered Bank
25) Tamilnad Mercantile Bank
26) Union Bank of India
27) United Bank Of India
28) Vijaya Bank
29) Yes Bank

Q-7) I made a purchase on our websites, how do I know if the order was placed successfully or not?
Once a successful purchase is made, we send you confirmation order details via email

Q-8) What is the estimated delivery time?
We try and ensure that the ordered products are delivered to you as soon as possible. Our Average delivery time is 10-15 business working days. It may vary from product to product or service to service. The Delay in Delivery also becomes if certain area codes are not covered by courier services in that case we shall keep a track of the consignment and inform you.(For which, we also require your Kind co-operation and you can directly contact us on customercare@cgherbals.com or Chat with us between 10.30am to 6.30pm Monday to Saturday) Ordered product may arrive earlier also; but during national Holidays or unfortunate circumstances may lead to delay. We try our Best to deliver as committed.

Q-9) Is it possible to request for a change of delivery address at any point of time after the order has been placed?
Yes, If the product has not being shipped out, we will be able to change the address. For this client should request for change within 3 hrs of product booked only; however, if the product has been shipped out changing the address is not possible.  

Q-10) How do I reach your customer support?
Email us at: customercare@cgherbals.com You may also choose to chat with us

Our dedicated customer team is available between 10.30am to 6.30pm only Monday to Saturday for your help!  

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